I found this note in an envelope we received from China recently. I had ordered 4 iPhone covers on eBay.
The note was a nice touch!
The price was so low for the 4, including delivery, it was shocking.
I thought it was likely to be a scam after I had ordered and thought we would never see the delivery actually.
But what impressed me about the whole experience was the service.
After a couple of weeks (and my daughter chasing me) they emailed me saying;
- they were worried we might be concerned we hadn't received the products yet
- the lead time is 25 to 30 days, so it was probably still in transit
- they stated an error rate they had for their deliveries which was less than 1% AND that they were prepared to fix any issues we had
When I received the goods the note below was inside;
- hand written originally [but photocopied, still somewhat personal and yet scalable]
- asking for a 5 star rating and telling me it was important to them [ask for referrals!]
- telling me to contact if there is any problem [they care and are proactive]
- assuring he will fix it [gaining my confidence]
"Please leave 5 Star feedback..."
We paid $5.96 AUD for all 4 iPhone covers including delivery - frightening!
Remember
- We buy things because of the way it makes us feel
- Customers may not remember all details of the process but we tend to remember the way we are treated
If these guys can do this for an order under $6.00 what can you do for order sizes in the $,00s or $,000s of dollars?