At school 90% was great. At work, it’s a fail - here’s why….
When you’re assessing the likelihood of errors, you don’t add, you don’t take the average. You multiply.
This example highlights how things go wrong in the real world. It’s good for you and your team’s awareness of how important it is to meet standards.
At school, getting 90% was awesome. Getting 90% across the board AMAZING!
As you can see from the above, 90% across the board in business is NOT amazing, it’s a FAIL. Even 99% will give you a 7% error rate.
The reason is that these are not separate tests like in school. In a process in your business one step leads to another, and then another. The output of one ‘exam’ [or step in the process] forms the input for the next. Any mistakes are passed on too - so the % results must be multiplied, not added together or averaged.
This is why it’s important to at least AIM for 100% at each step if you are serious about being successful in your business, as any errors COMPOUND.
Use this illustration to explain to your team how important it is to get everything right at each step. If they are not aiming to get it right EVERY time, the likelihood is that they will fail.
