I don’t know how people expect to make themselves redundant from their business if they do not train their staff.
You will be stuck doing it all if you don’t have people that know how to get the work done.
As the business owner you must make sure this happens - no one else will do this for you!
Below are 20 questions that you can use to make sure you are in a position to get work done by others, so you can concentrate on growth and sales and marketing.
- Do I understand all the changes or impacts I am organising this training for?
- Does it support the business strategy and plan? (i.e.: support your focus on customer service or low cost and efficient or being innovative?)
- Does it cover the whole scope of the skills and knowledge they require to do their job?
- Will the people have the skills and knowledge they require at the end of it?
- Will they need to refer back to refresh their memory? Do they need something to refer to? Cheat sheet? Manual? A visual prompt?
- If roles are changing, will they understand their new role?
- Will it change behaviour (if that is what is required)?
- Does it address key risks to servicing our customers?
- Will they 'buy in'? Are they being told WHY? Is the purpose of the training explained?
- Is the context for the change being set? Is the business changing? Competitors are stronger than us right now? Are we getting complaints?
- Are contentious issues addressed by explaining that there are support mechanisms to help people succeed during and after training?
- Is it brief enough? no waffle?
- Is there a training plan? What and who should be trained so there are no gaps? Cross training is provided in the event people are away or sick?
- Is the training material complete?
- Is the trainer skilled enough to train my staff?
- Does it involve hands on practice if appropriate?
- Do the people know when to attend training? Have the correct invites been sent?
- Is it resourced appropriately? Have people been given time off from work to attend if required? Can you backfill staff on the roster to allow people time off to attend?
- Have we booked the room, computers, projector?
- Do I have a way to check training was effective? A brief test?